Privacy policy
Website Terms & Conditions – Mix&Go
Last Updated: June 2026
Welcome to the Mix&Go website. Your use of the website, placement of orders, and purchase of products through the website are subject to these Terms & Conditions. Please read these Terms carefully before using the website.
By using the website and/or placing an order, you confirm that you have read, understood, and fully agree to these Terms & Conditions.
1. General
1.1. The Mix&Go website (hereinafter: the “Website”) is an e-commerce website that enables customers to purchase products online.
1.2. The owner of the Website operates as an exempt dealer (“Osek Patur”) in accordance with Israeli law.
1.3. The Website management reserves the right to update, modify, or amend these Terms & Conditions from time to time, at its sole discretion and without prior notice.
1.4. Any wording referring to a particular gender is used for convenience only and applies equally to all genders.
2. Terms of Use
2.1. The Website may only be used for lawful purposes.
2.2. Users may not use the Website in any manner that could interfere with its proper operation or infringe upon the rights of third parties.
2.3. No content from the Website may be copied, reproduced, distributed, published, sold, or otherwise used for commercial purposes without the prior written consent of the Website owner.
3. Minimum Age for Purchases
3.1. Purchases through the Website are permitted only to persons aged 18 or older.
3.2. A minor who makes a purchase represents that they have obtained the approval of their parent or legal guardian to complete the transaction.
3.3. The Website management reserves the right to cancel any order made in violation of this section.
4. Orders and Purchases
4.1. Placing an order through the Website requires the customer to provide accurate, complete, and up-to-date information.
4.2. The customer is solely responsible for ensuring that all shipping and contact information provided is correct.
4.3. An order shall be considered confirmed only after payment authorization has been received from the relevant payment processor.
4.4. The Website management reserves the right to cancel an order in the event of a pricing error, technical error, suspected fraud, or any other reasonable cause.
5. Prices and Payments
5.1. All prices displayed on the Website are stated in New Israeli Shekels (₪).
5.2. The Website management reserves the right to change prices, promotions, discounts, and benefits at any time without prior notice.
5.3. Payment will be processed using the payment methods available on the Website at the time of purchase.
6. Shipping and Delivery
6.1. The Website provides shipping throughout the State of Israel.
6.2. The estimated delivery time is between 4 and 15 business days from the date the order is confirmed.
6.3. Business days do not include Fridays, Saturdays, holiday eves, public holidays, or official non-working days.
6.4. Delivery times are estimates only and may change due to high order volumes, logistical delays, force majeure events, security situations, weather conditions, or other circumstances beyond the business’s reasonable control.
6.5. The Website shall not be held responsible for delays caused by shipping companies, authorities, or other external parties.
7. Order Cancellation and Returns
7.1. Customers may cancel a transaction in accordance with the Israeli Consumer Protection Law, 5741–1981, and any applicable regulations.
7.2. Requests to cancel a transaction must be sent to the email address provided in the Contact section below.
7.3. Product returns are subject to applicable law and inspection of the returned product by the business.
7.4. No refund will be provided for a product that has been damaged, broken, defaced, or used beyond what is reasonably necessary to inspect the product, subject to applicable law.
7.5. Where a refund is approved, it will be issued through the payment method used for the original transaction and in accordance with applicable law.
7.6. The Website allows customers to submit a request to return a product within 14 days of receiving it, subject to these Terms & Conditions and applicable law.
8. Products and Warranty
8.1. The Website management makes reasonable efforts to display products as accurately as possible.
8.2. Product images displayed on the Website are for illustrative purposes only.
8.3. Minor differences may exist between the images, colors, packaging, or other visual representations displayed on the Website and the actual product received.
8.4. Products are shipped in new and proper condition.
8.5. If a defect is discovered upon receipt of a product, the customer should contact the business as soon as reasonably possible.
8.6. Except for any warranty or responsibility required by applicable law, no additional warranty is provided for products sold through the Website.
9. Product Use
9.1. Use of the product is at the user’s responsibility.
9.2. Products must be used only for their intended purpose and in accordance with the instructions supplied with the product.
9.3. The business shall not be responsible for damage resulting from improper or negligent use, or use contrary to the product instructions.
10. Limitation of Liability
10.1. The Website and all information provided through it are made available on an “AS IS” basis.
10.2. To the extent permitted by applicable law, the Website management shall not be liable for indirect, special, incidental, or consequential damages or losses resulting from the use of the Website or its products.
10.3. The Website management does not guarantee that the Website will operate at all times without interruptions, technical failures, or errors.
11. Privacy and Cookies
11.1. The Website may collect information provided by users when placing an order, contacting the business, or otherwise interacting with the Website.
11.2. The Website uses cookies for its regular operation, improving the user experience, analyzing usage data, measuring performance, marketing, and advertising.
11.3. By using the Website, users consent to the use of cookies.
11.4. Users may block or delete cookies through their browser settings.
11.5. The Website takes reasonable security measures to protect information provided by users. However, it cannot guarantee absolute protection against unauthorized access, cyberattacks, or security breaches.
12. Marketing Communications
12.1. A user who chooses to join the Website’s mailing list agrees to receive marketing communications, updates, promotions, and offers from the business.
12.2. Users may unsubscribe from marketing communications at any time by contacting the Website owner or by using an unsubscribe link, where available.
13. Intellectual Property
13.1. All intellectual property rights relating to the Website, including its design, logo, images, graphics, text, videos, and other content, are owned by the Website or have been lawfully licensed for its use.
13.2. No such content may be used without the prior written consent of the Website owner.
14. Governing Law and Jurisdiction
14.1. These Terms & Conditions shall be governed exclusively by the laws of the State of Israel.
14.2. Any dispute relating to the Website, these Terms & Conditions, or the use of the Website shall be subject to the jurisdiction of the competent courts in the State of Israel.
15. Contact Us
For any questions, requests, cancellations, returns, or other inquiries, please contact us at: